General Information

Shipping and Return Policy

LivingBEADS:  Shipping and Return Policy



Welcome to LivingBEADS shipping and policy section.  Below I will explain how shipping works and our return policy. We hope you enjoy shopping, browsing or just admiring our entire collection of ECO ETHICAL LIVING collection.  If you have any issues ordering, PLEASE send us an email and we will do our very best to address any issues as quickly as possible.  ​

Thank you for your support towards making business an ECO ETHICAL LIVING!!!! 

PAYMENT
SHIPPING​

Our preferred method of payment is PayPal or Cash (In Singapore only)

Special Note for Buyers without a PayPal account:
You DO NOT need a PayPal Account to pay for your items through PayPal.

You can make your purchase using your credit card through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

For buyers in Singapore, cash and pick are highly recommended.  You can come and visit the workshop and see our entire collection, plus you get 10% on the total sale price.

All our items are wrapped with care and comes with a Living BEADS tag made from eco friendly sugar cane paper.   We always try to use as much recycled or reused materials for packaging as we can.  We also offer DIY paper boxes that require minimal assembly and looks really sweet as a gift box, sending them made has its draw backs.  So do let me know if you’d like one sent with your item our little gift to you.

Shipping costs are calculated on the percentage of the total sales by PayPal, and the more one orders the less the shipping costs.  You DO NOT need a PayPal Account to pay for your items through PayPal.

For all international orders we will be using the Registered Mailing via the super reliable Singapore Postage Please note that some international shipments may have customs charges for some countries which are the responsibility of the buyer. Buyers are responsible for all duties, taxes, levies or fees.

For Singapore orders, take advantage of visiting our home office (see Visit Us) and avoid shipping costs, just order by calling us directly or make your order through Living BEADS website email (see Contact Us) include the quantity, model number, color, size, extra options you would like, that’s it!  Tell us you wish to pay cash and pickup and we will email confirmation of stock availability and a pick up date to you with a 5% discount off the standard internet price and well waive the shipping costs.

All items will be shipped to the address in your PayPal account unless otherwise stated, so please make sure that the address you have in your PayPal account is updated.

 

SHIPPING TIMES

Country Of Destination
(
Major Cities/ Office of Mail Exchange)*

Estimated Delivery Time**
For Major Cities
(Working Days)

all items are SENT via REGISTERED MAIL please add 2 days to the times below

 

Australia (Sydney, Melbourne, Perth) Brunei 4 – 6
Darussalam (Bandar Seri Begawan) Canada 4 – 6
(Vancouver) 6 – 9
China, People’s Republic of (Beijing, Guangzhou, Shanghai) 6 – 8
France (Paris) 5 – 7
Germany (Frankfurt) 5 – 7
Hong Kong (Hong Kong) 3 – 5
India (Chennai, Mumbai, Kokata) 5 – 8
Indonesia (Jakarta, Batam) 5 – 8
Italy (Rome) 7 – 9
Japan (Tokyo, Osaka) 3 – 5
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) 4 – 6
Netherlands (Amsterdam) 4 – 6
New Zealand (Auckland) 4 – 6
Philippines (Manila) 6 – 8
South Africa (Johannesburg) 5 – 7
Sweden (Stockholm) 4 – 6
Switzerland (Zurich) 4 – 6
Taiwan (Taipei) 4 – 6
Thailand (Bangkok) 4 – 6
United States of America (San Francisco, New York, Honolulu) 6 – 8
United Arab Emirates (Dubai) 5 – 8
United Kingdom (London) 4 – 6
Vietnam (Ho Chi Minh) 5 – 8
Other Destinations in Asia and Territories in the Pacific 5 – 10
Other Destinations in the Middle East, Africa, Europe and America 6 – 12

RETURNS AND EXCHANGES

We hope all my customers are happy with their unique purchases and we try to describe and photograph each item in the best way we can in Bintan or Singapore.

We always try to make something that we personally like making and wearing and expect excellence in material and quality workmanship and in every possible way to be ECO, ETHICAL and SUSTAINABLE

We will accept return if you are not satisfied with the purchase within 3 days upon delivery. Shipping and handling charges will not be refundable and customer will be responsible for return shipment.

Items must be return unused, unwashed, in original package and in the same condition as they were sent.


Thank you for your understanding.

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